Accounts Policy 

Dezina Web follows industry policy standards in that all services are provided on an advance payment basis, payable on presentation of a COD invoice.  For recurring accounts invoices are sent out around the 25th of the preceding month to allow for payment by the first of the billing month .  The only exception to this is design work and package deals which carry a deposit, with the remaining due on progressively or on completion.  

In the event of non-payment by the 10th of the month we will, regrettably, suspend your website.  In such cases there is a reconnection fee of R75 and you are liable for the cost of hosting service during the suspension period.  However, there are a few key differences between us and many other service providers, especially certain bigger ISP's who suspend without notice:

1) We will send you a series of reminders before suspending our service to you. See the Accounts Schedule below.

2) For clients within South Africa, we will always try to call you before suspending your account.